Sometimes all that is needed is to determine what is wrong and why it is wrong, and then to fix it. This approach is at the heart of Kepner-Tregoe (kt) analysis and its emphasis on solid, rational analysis makes it suited to hard rather than soft management issues. For example, it is used to explain deviations from the norm, quality or process problems (often in manufacturing), and how to repair machines or systems and to identify potential problems.
kt analysis is simple, methodical and powerful. The first stage is to define the problem in detail by asking the following questions:
The answers to these questions should allow you to define what the problem is, as well as what it is not. The next stage is to examine the differences between what should happen and what does happen, preparing a list of possible reasons for each difference and for the problem as a whole.